01. Introduction
AeronPlay is an online betting and gaming platform serving players in the Philippines. When you use our platform — whether you're spinning slots, placing a sports bet, or simply browsing — we collect certain information about you. This Privacy Policy is our way of being transparent about all of that.
We are committed to protecting the privacy and personal data of every player on our platform. This policy explains our practices in plain language so you know exactly what's happening with your information, not just the legal version that nobody reads all the way through.
AeronPlay acts as the data controller for the personal information you provide when registering and using the platform. This means we determine the purposes and means of processing your data, and we are responsible for ensuring that processing is carried out lawfully and fairly in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
Privacy You Can Trust, From Mall of Asia to Mindanao
Wherever you play AeronPlay in the Philippines, your personal data is protected every step of the way.
02. Data We Collect
AeronPlay collects personal information to operate the platform, verify your identity, process transactions, and provide a personalised experience. Here is a breakdown of the categories of personal data we may collect:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number | Yes — for KYC verification |
| Contact Data | Email address, Philippine mobile number, home address | Yes — for account communication |
| Financial Data | GCash/Maya number, bank account reference, deposit/withdrawal history | Yes — for transactions |
| Technical Data | IP address, device type, browser, operating system, session data | Automatic — for security |
| Usage Data | Games played, bets placed, features used, time on platform | Automatic — for improvement |
| Communications Data | Support chat logs, emails, feedback submitted | When you contact us |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and SMS | Based on your choices |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, genetic data, or biometric data unless specifically required by regulatory compliance processes and only with appropriate safeguards in place.
03. How We Collect Your Data
AeronPlay collects personal information through several channels:
Directly from You
- When you complete the registration form on AeronPlay
- When you upload identity verification documents for KYC compliance
- When you make deposits or request withdrawals through the cashier
- When you contact AeronPlay customer support via chat or email
- When you fill in surveys, feedback forms, or promotional entries
- When you opt in to receive marketing communications from AeronPlay
Automatically Through Technology
- Cookies and similar tracking technologies when you browse the platform
- Server logs that record your IP address, browser type, and session activity
- Game and betting activity logs generated when you use AeronPlay services
- Device fingerprinting used for fraud prevention and account security purposes
From Third Parties
- Payment processors such as GCash, Maya, BDO, and BPI who confirm transaction details
- Identity verification service providers who assist with KYC compliance
- Fraud prevention agencies and anti-money laundering databases
- Referral partners when you join AeronPlay through the Refer a Friend programme
Data Privacy Across Every Province
From Vigan to Visayas, AeronPlay applies the same data protection standards for every Filipino player.
04. Why We Use Your Data
AeronPlay processes your personal data for specific, legitimate purposes. We do not process data in ways that are incompatible with these stated purposes. Here is why we use your information:
- Account Management: To create, maintain, and secure your AeronPlay account, including identity verification and password recovery.
- Transaction Processing: To process your deposits, withdrawals, and any bonus credits accurately and securely, and to maintain your account balance records.
- Legal and Regulatory Compliance: To comply with anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and any reporting requirements under Philippine law and applicable gaming regulations.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account abuse, and security breaches on the platform.
- Customer Support: To respond to your enquiries, resolve disputes, and improve the quality of our support based on interaction history.
- Responsible Gaming: To monitor gambling behaviour patterns and apply responsible gaming tools where necessary to protect player welfare.
- Platform Improvement: To analyse usage patterns, fix bugs, improve game performance, and develop new features that benefit Filipino players.
- Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only if you have opted in to receive these communications.
05. Sharing Your Data
AeronPlay does not sell, rent, or trade your personal information to third parties for their own marketing use. Full stop. However, there are limited circumstances where we may share your data with trusted parties to operate the platform lawfully and effectively:
Service Providers
We share data with carefully selected third-party service providers who help us operate AeronPlay — including payment processors (GCash, Maya, BDO/BPI/UnionBank), identity verification services, cloud hosting providers, and customer support tools. These providers are bound by data processing agreements and may only use your data for the specific service they provide to AeronPlay.
Regulatory and Legal Authorities
AeronPlay may be required by Philippine law, court order, or regulatory directive to disclose certain player information to government agencies, law enforcement, financial intelligence units, or gaming regulators. We comply with all legally valid requests and will notify you where permitted by law.
Fraud Prevention
We may share information with fraud prevention agencies and industry databases to detect and prevent money laundering, account fraud, and other prohibited activities. Information shared for these purposes may be retained by those agencies in accordance with their own policies.
Business Transfers
If AeronPlay undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. In such cases, the acquiring entity will be bound to honour this Privacy Policy or provide equivalent protections.
06. Cookies and Tracking Technologies
AeronPlay uses cookies and similar tracking technologies to improve your experience on the platform, keep you logged in, remember your preferences, and analyse how the site is being used. Here is what each type of cookie does:
- Essential Cookies: Required for the platform to function. These handle login sessions, security tokens, and core functionality. You cannot opt out of these without disabling your ability to use AeronPlay.
- Analytics Cookies: Help us understand how players navigate the platform — which pages are most visited, where users drop off, and how long sessions last. This data is anonymised and used only to improve AeronPlay.
- Preference Cookies: Remember your language settings, display preferences, and other personalisation choices so you don't have to set them again each visit.
- Marketing Cookies: Used only if you have opted in to marketing. These help us understand which promotions are relevant to you and measure the effectiveness of our campaigns.
You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the AeronPlay platform.
07. How We Protect Your Data
AeronPlay implements a range of technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.
Encrypted Storage
All personal and financial data is encrypted at rest using industry-standard encryption protocols. Sensitive fields use additional hashing and tokenisation.
Secure Transmission
All data transmitted between your device and AeronPlay is protected by TLS encryption. Look for the padlock icon in your browser — it confirms your connection is secure.
Access Controls
Only authorised AeronPlay personnel with a specific business need can access your personal data, and all such access is logged and auditable.
Regular Security Reviews
AeronPlay conducts regular security assessments, vulnerability scanning, and penetration testing to identify and address potential weaknesses before they become problems.
While we take every reasonable precaution, no system connected to the internet is completely immune to risk. If you believe your AeronPlay account has been compromised, please contact us immediately at support@aeronplay.best.
Strong Protections for Every Filipino Player
Whether you're playing from Tagaytay or Tacloban, AeronPlay's security measures keep your data safe.
08. How Long We Keep Your Data
AeronPlay retains personal data only for as long as necessary to fulfil the purpose it was collected for, including any legal, regulatory, accounting, or reporting requirements.
- Active account data is retained for the duration of your account with AeronPlay and for a period thereafter as required by Philippine gaming regulations and financial record-keeping obligations.
- Transaction records including deposit and withdrawal history are retained for a minimum of five years from the date of the transaction in accordance with anti-money laundering regulations.
- KYC and identity verification documents are retained for the period required by the applicable regulatory framework, which is generally five years after the business relationship ends.
- Support communications are typically retained for three years from the date of the interaction, unless longer retention is required due to ongoing disputes or legal proceedings.
- Marketing preference records are retained until you withdraw consent or update your preferences.
When data is no longer required, AeronPlay securely destroys or anonymises it so that it can no longer be linked back to you as an individual.
09. Your Privacy Rights
Under the Philippine Data Privacy Act of 2012, you have specific rights regarding your personal information that AeronPlay is committed to upholding. These rights apply to all registered players on the platform:
- Right to Access: You may request a copy of the personal data AeronPlay holds about you at any time.
- Right to Correct: If any of your personal data is inaccurate or incomplete, you have the right to have it corrected. You can update most information directly through your account settings.
- Right to Erasure: You may request deletion of your personal data where there is no compelling legal reason for us to continue processing it. Note that certain data must be retained for regulatory compliance.
- Right to Object: You can object to AeronPlay processing your personal data for direct marketing purposes at any time. You may also object to other forms of processing based on legitimate interests.
- Right to Data Portability: You may request that AeronPlay provides your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service.
- Right to Complain: If you believe AeronPlay has not handled your personal data properly, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC).
To exercise any of these rights, contact our Data Privacy Officer at privacy@aeronplay.best. We will respond to all verified requests within 30 days. In complex cases, we may extend this period by an additional 30 days with prior notice.
10. Children's Privacy
AeronPlay is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we discover that personal data has been collected from a minor, we will take immediate steps to delete that information and close the associated account.
If you are a parent or guardian and believe that your child has provided personal information to AeronPlay, please contact us immediately at privacy@aeronplay.best so we can investigate and take appropriate action.
11. Changes to This Privacy Policy
AeronPlay may update this Privacy Policy from time to time as our practices evolve, as the platform adds new features, or as legal requirements change. When we make material changes, we will notify registered players via email and post a prominent notice on the platform.
The updated policy will take effect from the date it is posted unless a specific effective date is stated. Your continued use of AeronPlay after a policy update constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed.
12. Contact Our Data Privacy Officer
AeronPlay has appointed a Data Privacy Officer (DPO) who is responsible for overseeing compliance with data protection law and this Privacy Policy. If you have any questions, concerns, or requests related to your personal data, our DPO is your point of contact.
For urgent account security issues, please contact support@aeronplay.best directly. Include your registered email address and a description of your concern so we can assist you as quickly as possible.
This Privacy Policy was last updated in June 2025 and governs all personal data processing by AeronPlay from that date. Previous versions are available upon request.